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Thanks to technology, bots are now everywhere in our daily lives. As we open arms and welcome the new digital workforce to assist us in tasks we have been avoiding all week long, it is also time that we start determining if the digital workers are worth the money.
Before diving into the world of automation, it is essential to understand that automation solutions come in many forms. Robotic arms, chatbots, and robotic process automation bots (RPA) are just some of the demonstrated technologies to start with.
In this article, you will learn about the three dimensions of measurement to evaluate automation solutions, which are related to workforce management, process enhancement, and technology (bots) effectiveness.
Most businesses have an overall IT strategy that defines their key performance indicators to measure. Even though KPIs used vary among different sizes of organizations and industry types, there are a few indicators specific to automation that are common across all businesses.
Managing humans and the digital workers
Automation is undoubtedly a game-changer. As bots continue to gain popularity, we are bound to enter a workforce transformation wave. As bots release us from the dull and manual work, we are finally able to…
