‘Hire’ an RPA bot to get things done faster they said. But when?

Robotic process automation (RPA) has quickly become one of the hottest topics among C-suites and startups.

Photo by Franck V. on Unsplash

Everyone wants their organization to be seen as tech-oriented. Telling people that you have bots working 24/7 becomes the coolest thing ever. But, there is one thing your co-workers did not tell you. The bot you are so proud of is not very smart. It fails all the time, and it takes up so much of their time to fix the bot and get it back running. Eventually, people demand that you ‘fire’ the bot so they can go back to their old routine.

So, how do you decide if you should hire a bot instead of another real human being?

There is no doubt that an RPA bot can help to save cost and time. A bot is typically configured to take up the dull work so people can have more time to spend on analytical work. However, there is a trick to achieving this goal. There are three things on the checklist that you need to consider before stepping out of your office to find an RPA bot.

RPA Bots are only smart enough to process digitized inputs and outputs

Most of the time, an RPA vendor will make promises saying that OCR achieves up to 99% accuracy, that…